VIC Stage 4 COVID Response

We Remain Committed to Safely Building Victorian Homes

At Simonds we stand together with the rest of Victoria and remain committed to stopping the spread of COVID-19.

We also understand the key role we play in the State’s economy and the responsibility that comes with this for our customers, our staff and the wider community. Since March we have been working diligently to implement new safety protocols and systems designed to help keep everyone safe while allowing us to continue building homes.

As of today, and in line with Stage 4 restrictions in Metro Melbourne we have made some further changes including the closure of our display homes.

We understand that this is a challenging time and that these changes will naturally lead to questions so we want to take this opportunity to provide some clarity around what this means for our customers, wherever they are in the home ownership journey.

Customers with houses Under Construction:

We want to reassure existing customers who have homes under construction that we continue to do everything to ensure your new home build proceeds as planned. Further to this we are confident that thanks to our strong relationships with suppliers and partners the recently announced Stage 4 restrictions will have minimal impact on the completion of your new home. If you do have any questions please contact your Simonds Homes representative or call us on 1300 SIMONDS.

New and Existing Customers:

It is important to understand that both stage 3 and 4 restrictions are currently in effect across Victoria which means there are differences in the changes we have made to help stop the spread of COVID-19 depending on where you are based.

The map below provides an overview of where Stage 4 applies.

You can also measure 5km from your home using this online tool.

For VIC Metro Customers (Stage 4)

Display Home Visits

Our Melbourne metro display homes are currently closed and will reopen as soon as we can do so safely. We have developed a wide range of resources to allow you to explore our range and experience our homes from the comfort and safety of yours. You can find out more about these on our Connect with Simonds page, or by contacting your Simonds Homes consultant who can take you through options over the phone or online.

Operations

Office teams will continue to provide the great service we are known for, albeit while working from home. Our teams have access to a range of tools including video conferencing, digital contracts and virtual tours to assist customers in a safe, contact-free environment.

Construction

We are proud to have lead the way in COVID-safe construction strategies since the onset of the pandemic and continue to support industry bodies and government in this area. In line with our overall commitment to safety and stopping the spread of COVID-19 we have replaced physical site meetings with virtual, online alternatives to ensure you can track your build safely. As always, our team is here to make sure that your new home is built to the high quality we are known for, and although we do look forward to being able to have our customers back on site, we appreciate your compliance with current restrictions and ask that you do not visit the build site unless specifically invited to attend by a Simonds representative.

Maintenance & Warranty

To keep your household and our staff safe we will continue to offer emergency maintenance support in Stage 4 restricted areas. All other maintenance requests will be attended to as soon as we can return to normal operations. Where we do attend your home for emergency maintenance our staff will adhere to COVID-safe work practices, maintaining their distance while wearing masks and gloves.

For VIC Country Customers (Stage 3)

Display Home Visits

Our VIC Country display homes are currently open by appointment only. We do require that you wear a mask, observe good hand hygiene and maintain your distance when visiting but look forward to showing you through our homes. If you would like to book an appointment you can do so by calling your Simonds Homes consultant or via our website.

Operations

Office teams will continue to provide the great service we are known for, albeit while working from home. Our teams have access to a range of tools including video conferencing, digital contracts and virtual tours to assist customers in a safe, contact-free environment.

Construction

We are proud to have lead the way in COVID-safe construction strategies since the onset of the pandemic and continue to support industry bodies and government in this area. In line with our overall commitment to safety and stopping the spread of COVID-19 we have replaced physical site meetings with virtual, online alternatives to ensure you can track your build safely. As always, our team is here to make sure that your new home is built to the high quality we are known for, and although we do look forward to being able to have our customers back on site, we appreciate your compliance with current restrictions and ask that you do not visit the build site unless specifically invited to attend by a Simonds representative.

Maintenance & Warranty

In Stage 3 restricted areas we will continue to attend to all maintenance and warranty works in line State Government COVID-19 guidelines. Where we do attend your home for maintenance our staff will adhere to COVID-safe work practices, maintaining their distance while wearing masks and gloves.