Testimonials

Thank you for your patience, for always getting back to me in a timely fashion, for always being polite and helpful and for making my first experience in home building as stress free as possible.

An extra big thank you to you and Katrina for going out of your way to clear things with my new neighbour!

Kindest regards,

Gail

I just wanted to provide some positive feedback on my recent experience with your staff throughout the process of building our new home.

Michelle and I have had nothing but a positive experience building through Simonds and all of the staff involved in our contract really made building our first home a great experience.

Steve McMenamin was just brilliant to deal with. We had looked at every builder in the area and decided to build with Simonds as a result of the Great service/confidence that Steve gave us from the very first meeting. Steve never made us feel rushed or pressured; he actively listened to our requests and after discussing numerous plans and showing us through some semi completed properties, as well as completing numerous quotes he found the plan that worked out to be everything that we wanted.

Ainsley Welbourne was just absolutely brilliant all the way through our building period. Communication with Ainsley was effortless and regardless of the question Ainsley always got back to us in a timely and respectful manner. I found the effort that Ainsley applied to our contract made the process a lot easier than we had initially expected. We were always kept up to date and always contacted if anything had changed. Right up to the settlement appointment I found Ainsley to be nothing but a pleasure to deal with, she certainly made the service feel extremely personalised and went above and beyond to get the answers to our questions and ensure the construction was completed with as little disruption as possible-something that we are truly grateful for.

For the majority of our building period Leigh Watkins was our site supervisor, again we found Leigh to be fantastic and very open and honest about progress on the site and any issues that arose. Leigh was never difficult to contact and always responded appropriately to all of our requests. Leigh ensured that we were able to inspect the property regularly and even ensured that we met some of the trade people that were completing works there. Leigh held the trade people to an extremely high quality of work that is clearly reflected in our finished home.

During the last few weeks of construction Jason Martens was assigned our new site manager. Even though Jason was only site manager for a couple of weeks he did a fantastic job ensuring our home was completed to the high standard of quality that we had come to expect and made us very aware that if there were any issues following hand over he was more than happy to assist us as much as possible.

Over all we have been more than happy with the service we were given by all staff involved during the construction of our new home and want it known how much we appreciate each and every person's individual effort in delivering our home to us two months earlier than expected. We have both personally recommended Simonds to both our family and friends.

We truly wish to thank Steve, Ainsley, Leigh and Jason for going above and beyond and making our experience so enjoyable.

Thank you and Kind regards,

Naomi & Michelle

We wished to acknowledge Grant Kellerman, Simonds sales consultant for his excellent job in recommending Simonds Homes to us. His patience and willingness to help us walk through the initial sales stage indeed really impressed us. I was 8 months pregnant when we first met Grant at one of Simonds display homes. I delivered a healthy baby boy during our dealing with Grant. Due to our inconveniences, Grant has been travelling so frequently to our home just to explain and deliver our dream home plan. We have many other home choices from other builders but Grant won our hearts with his positive attitude.

We would also like to recognise and commend the services of Emma Thompson, our Customer Relations Coordinator. She has been critical to this entire process and our transactions with Simonds. It has been a long and tedious process which has frustrated us many times but her perseverance and patience in helping us has made it somewhat less painful. She has assisted us by frequently updating us on the contract/project status, helping to effect any changes/upgrades and hastening the processes. She is indeed a treasure to your company and we are very grateful to her. Please do let her know that she is doing a wonderful job. Her saying "We're in together" indeed makes me feel more confident with Simonds ability to deliver our dream home. Our sincere thank you to Emma.

Our home is under construction now and we are looking forward to see our dream home soon. Thank you Simonds for making our dream home come true soon.

Regards,

Hailey & Kelvin

Having recently built a Turin design Simonds home we wish to inform you of our satisfaction with the house and most importantly the building process from you Bairnsdale Regional Office staff.

From our initial walk through your display home (as well as other builders) we were extremely comfortable with your sales staff member Chris Cullen. His knowledge of his product and Simonds systems, and his ability to convey that to us left us very comfortable with the initial sign up with Simonds. We certainly did not feel pressured or coerced to sign up at any stage. His patience and assistance to work through the many changes we requested made our decision to buy very easy.

Monique Cameron was also excellent as our customer service officer, her friendly and efficient manner was always reliable, consistent and readily available to address any issue as it arose.

The building of the house took a very pleasing 5 months to complete. Your supervisor Daniel Carroll was excellent as project manager, at our first meeting he told us "I am going to build you a good house" and he did.

He has the ability to communicate well with all involved in the building process. The tradesmen and suppliers respect and work well for him because he respects them in return and his requirement for quality workmanship is evident in the quality of this house.
We commend him for his commitment to us as owners, Simonds homes and his pride in his work, the end result is the reward.

As a former employer, people of the calibre of these people are hard to find and even harder to keep, they are the very best asset a company can have and we certainly hope they are well rewarded for their excellent work ethic.

Yours truly.

Steve & Julie

Dear Sir/Madam,

We wish to inform you of our dealings with Michael Sokolowski, Sales Consultant for Simonds Homes. Since our very first visit to the display house at Epsom, it has been a real pleasure to have dealings with Michael, he is very courteous, knowledgeable of the product and more than very helpful with his advise in helping us choose our Simonds Home ( Leon 2514 ) which is currently under construction.

We had visited 5 other Building Companies prior to choosing Simonds to build our home. The reasons we chose Simonds Homes was the help given to us by Michael Sokolowski and his expertise in relation to explaining to us the benefits etc and the general plan of the home we decided on. We honestly feel that Michael is a real asset to Simonds Homes in his role of Sales Consultant etc.

Yours faithfully,

Lindsay & Mary

To whom may it concern:

Julia and I would just like to comment on how great dealing with Jolanda and Simonds has been so far.

We have been helped and guided every step of the way through the planning stage of the house. Rarely felt any pressure to do something or add something to our home. We have always been welcomed with a smile and a coffee every time we have come to discuss something. Time has never seemed to be a problem for the staff, and they have been nothing but obliging from the get go.

When I originally stopped off, at Simonds display homes in Shepparton, I had very little idea as to what I was after or how the whole process worked. The team there took us through it step by step. Explaining the best options in regards to the entire process, from purchasing land and the financing, to the building of the house itself. They explained the what, the why, and the how. So we could then go out and organise ourselves with very few worries. They made me feel at ease with a process that I was feeling very overwhelmed with when I first walked through the doors.

Jo has listened to what we are after and gone to great lengths to make it happen, taking into account our budget, and our insane ideas to help create what we think is the perfect house for us. Jo has given us ideas and guidance all the way through the project so far and we thank her very much for this. She has even gone as far as visiting the blow on her own time to see if what we are asking would be suitable.

I was very impressed by the service, even more so when I received an email explaining that the survey pegs had gone missing, and that we should have it written into the contract of sale with land developer or else we would have to pay extra before Simonds could commence building. It might not seem much, but thought the sales rep had gone to that extra length to save us money was very much appreciated.

Julia and I are only hoping that the rest of the construction and planning is as easy and joyful as the stages we have already gone through with your display home team at Simonds Shepparton.

Looking forward to building,

Alex & Julia

To whom may it concern,

I would just like to thank Simonds Homes for my brand new home. The whole process has been so easy and I didn't think that they could make it so stress free. From the moment I met Michael Cigana in Wodonga to discuss my interest in building in Wangaratta it has been such an easy step to take. Michael helped me with several choices of blocks and also some great designs as well.

When I chose what I wanted we then moved forward and started going through it all. From that point I went and picked all my colours in Shepparton at the Simonds Gallery which was an absolute fantastic day and they made it so easy with all the choices right in front of you and also the interior designer they assign for the day is a really great help in matching colours etc.

As I have been in my home for just over 6 months it has been great and now the fun starts with landscaping etc.

Thank you Simonds for giving me my dream of home ownership and also making it such a great and easy journey.

PS. I can't wait until next year so I can do it all again.

Regards,

Alyssa

From the moment I stepped into the Simonds display house in Shepparton I was impressed with the professionalism, product knowledge and customer service from everyone I dealt with. Being an interstate investor I found the process of building a new home was made extremely easy.

The above and beyond assistance and advice from my customer service officer, Catherine Larkin has ensured I would be more than happy building with Simonds again. The value for money, attention to detail and quality craftsmanship it one Simonds should be proud of and has illustrated to me why they are award winning builders. Very happy with my new home, thanks again.

Stephen

Dear Bruce, Catherine and the team at Simonds,

We can not thank you enough for helping us create and build our new home. We have had many comments from our family and friends about how nice our house is.

From the time we first walked into the display home to the day we moved into our house, everyone was always very professional and nothing was ever too much trouble whenever we had any questions. We always tell people how great Simonds were to build with and would not hesitate to build with them again.

Debbie & Shaun

Dear Simonds,

In general we are very happy with our Simonds home. The floor plan is excellent and the overall appearance of the home is great. It is a very liveable home and we are very pleased and proud to own our Simonds homes.

We have had many enquiries about the house and requests from strangers to look through, which we have often obliged and have recommended Simonds Homes as a quality and reliable company.

Yours sincerely,

Terry & Maria

In January this year we moved into our new Simonds house in Cardigan Village, near Ballarat, and I am writing to tell you what a good experience we had, from the first meeting with the salesman, Jeff Simmonds, continuing on with Adrian Willingham, the site supervisor.

We had not previously built a house before, and were anxious about the whole process after reading many dreadfully adverse comments about various volume builders (including Simonds). In face, were it not for Jeff's assistance, reassurance, friendliness and professionalism, we would not have built with Simonds but would have sought out a small local builder. Jeff was able to set our minds at rest over every enquiry I had and he also pointed out that, building in the Ballarat area, we would have local tradesman doing all the work and it would be not unlike a local builder building the house. He also assured us that the site supervisor was also local and 'was one of the best' and that we would have weekly updates from the customer services officer. So Jeff was the key in choosing Simonds.

With Jeff at the helm all the planning process went very smoothly and quickly; next came the building, under the guidance of Adrian, and I cannot speak highly enough of him. He returned calls quickly, answered all questions patiently, his supervision of the tradesmen must have been perfect as we could find nothing to complain of in the construction of the house (this is contrast to our neighbours, who built with another volume builder, and are so unhappy with the quality they don't want to remain in their house). The house was also completed in 4 months, which I understand is a very short construction time. His professionalism is also of the highest order. Definitely an asset that Simonds should be proud of.

Both Jeff and Adrian turned what was expected to be a most stressful experience (traumatic even, if one read the reviews of other builders) into a smoothly operated and pleasant one. This was especially appreciated as were living in Tasmania throughout the whole building period. In addition, all other Simonds employees that we dealt with were helpful and friendly.

So, what more is they to say? I am glad that we chose Simonds, and I am thankful that Jeff and Adrian were there to look after us; I have no doubt that Simonds always tries to employ the best, but, in having these two to look after your interests in the Ballrat area you have succeeded in actually getting the best.

Kind regards,

Rosemary

Just wanted to send through this email to let you know that Rebecca and Noel are a great asset to your team.

We brought a home built by Simonds which settled in July 2009 but sat vacant until we moved in January 2011. As you suspect, little problems don't appear until you've lived there and tested everything out. In our first month we've had the air con not working, leaking from the roof through the light sockets, gaps in windows and from last Friday's storms heavy leaking in our garage which caused it to flood slightly. Poor Rebecca has taken all my calls and never once was she inpatient and in fact she is efficient and prompt in responding. Today, Noel came out to assess the windows and garage. He was fantastic, punctual and super easy to talk to. He even took off his shoes which such a respectful thing to do. Very impressed.

We have heard a lot of not so pleasant stories about Simonds so I thought it would be nice to share with you a more pleasant experience. Please forward my thanks and appreciation to both Rebecca and Noel.

On a side note, Stay Cool were also fantastic and came out 4 times to fix the air con. We had 4 different contractors come out from Stay Cool and all were punctual and professional.

Have a great weekend. Kind regards,

Lisan

To whom it may concern,

When we decided to build with Simonds Homes we were imaginably excited after a rough start the excitement soon faded and we began to reassess our decision. After much discussion we finally signed the contract.

After our first meeting with Billy our minds were soon at ease. He was aware of our background and we were pleasantly surprised that he genuinely showed empathy and a willingness to make the building processes as smooth as possible.

Billy was constantly in contact with us and at every site meeting kept us up to date on the building progress.

We were also encouraged to constantly give feedback on our home and should a problem arise Billy was eager and prompt to see it get rectified in a timely manner. Which shows a great relation between a building supervisor and the trades people.

We are very happy with our new home and the craftsmanship that it has been built with.

After the building process was complete Billy has stayed in contact with us.

I would have no hesitation in recommending Billy to any future builders.

Kind Regards,

Anthony & Denise

Although we completed a survey we wanted to pass on how happy we are with the level of service Danny Parker has given us.

We were about to sign a building contract another company when we decided to take our children for a walk while a last minute change was being made and we happen to meet Danny, after a conversation we decided to wait to sign our contract and we returned to your display home the next day to see Danny and discuss a Simonds home.

Danny from the start has provided customer service above our expectations and above any provided by your competitors, nothing has been too much hassle and he has always come back to us within a short time frame even if it was to say he was still working on our question / request.

We feel Danny is a absolute asset to your company and we would not have been purchasing a Simonds home if not for his level of service.

Regards,

Melissa

We just wanted to say again... a BIG Thank you for all your help. As far as all the CRC's go (and we had a few!) you were certainly the most efficient and prompt in getting back to us and keeping us informed on what was happening. It definitely made the process a lot easier towards the end considering we live in Bendigo and Darren in Melbourne.

Ossie, our Site Supervisor was also absolutely Fantastic to deal with. He always returned my calls same day (usually within the hour!) and followed up on requests/queries straight away. Nothing was too much trouble for him!

The house looks great! We are very happy with everything.

So thanks again. Have a lovely Christmas Casey, and a nice break from work!

Regards,

Helen

I am pleased to be writing a testimony about our adventure with Simonds. From the moment my husband & I walked through the door of the Simonds display home at Shepparton, we were greeted with a friendly smile & enthusiasm from the team there. Upon entering the display homes we could easily see that there was much attention to detail, with quality fittings in the Simonds homes. We had decided then and there after many years of looking for our dream experience that we were definitely going to dream it and do it with Simonds.

Their motto, "At Simonds we are in it together", and believe me they have been with us all the way. I cannot fault any team member, they work with passion and take pride in their work, from the first person we met, Mr Peter Muggleton (Sales Consultant ) whom I must say is a wealth of information and a true gentleman exuding with enthusiasm about the Simonds experience.

Our journey while building our dream home has been without a doubt the most exciting experience we could have ever imagined. The Planning of our home, choosing our colours & fittings, meeting the fabulous & specially chosen trade"s men & women who have helped turn our dream into a reality. Their craftsmanship is second to none. We have on board the best site manager Mr. Glenn Wicks. This gentleman has the awesome task of overseeing that all work is done to regulation requirements and to a standard that is of first class perfection. Simonds do not accept anything less. My husband & I cannot thank enough everyone who has shared in our journey.

Thank you all for making our building experiences a wonderful one. Who said building was a trying & stressful time? Obviously those who have not had the pleasure to build with Simonds.

Ian & Di

Dear Sir/Madam,

I am writing this letter to tell you how impressed I am with your company.

We built our home in Taylors Hill December 2004. From the first time I walked into the display home and spoke with Dianne who was fantastic, to building the home with Sash, it was smooth sailing from start to end.

Even though there were some minor problems during building, they were rectified quickly and with no fuss.

We have been in our home for 5 years and I have had cracks in my home. One phone call to Lorna and within a few days Cory was there to assess the matter. Within a few days a friendly tradesman was there to fix the problem.

My husband and I cannot believe how professional, reliable and friendly all your staff are.

Your customer service has been so great, it is a rarity these days.

It has been a real pleasure dealing with everyone. You should be proud and honoured to have such a great team. So congratulations to Simonds and thank you once again for everything. I would recommend your company to anyone who is thinking of building.

Yours sincerely,

Paula

The pace at which our new home is being built is fantastic and as you can imagine I'm excited to be building a new home and probably drive my workmates and friends mad with the constant updates. Everyone I speak to is amazed it's all happening so quickly, which makes me feel very pleased we picked the right building company to build our home. Some of the building 'horror' stories I have heard is incredible and the trouble other people have had. We have found all of the Simonds people to be exceptionally friendly and efficient. So thanks very much.

Nicole & Peter

Simonds has been one of the most professional builders we have come across. The people, the process and the price that Simonds have make the process of Home building as seamless as possible. The display houses in Simonds are beautiful and the designs are varied across so that its affordable for everyone. When we first started with Simonds, our sales consultant Ainsley explained the process very well and offered us the quote in the beginning so it helped us to work out our finance accordingly. After signing the contract, our CSO Jo Perri, helped us with her professional Customer Service and offered us prompt response each and every time we had a concern. It is because of the people and the service that I recommended 3 of my other friends with Simonds and the experience has been really satisfying for all of us.

KM

To Troy and everyone involved in the build of our home. We are extremely pleased with our house and wish to thank you all for doing such a wonderful job.

Sharon & Graham

Dear Craig and the Simonds team, many thanks for your hard work, dedication and speed at completing our house.

Asha, Ken & Arjan

We finally settled on 5th Oct., then moved on 8th Oct. It was very tiring, considering that there were so many work to be done in our old home to get ready for the tenants. Anyway, going back to the house, it is so so beautiful. After 5 days of very hot weather, can you believe this - we haven't used the cooling as yet? Must be how the house was positioned, must be because of the sliding doors or the high ceiling. As at yesterday, the landscaping has been finished. It was worth the wait, and of course I keep staring at our tiles. Thanks for all your help and take care.

Emelita

This morning, we came to see our constructing house. It looks fantastic, your team's doing an amazing job, well done!

Hoang and Thao

We have noticed (mostly daily!!) our house rocketing along. All in all, things are appearing onsite as we have anticipated and expected, which is a credit to the Simonds design and build path, and the process we have been engaged with so far - hence, we are both very happy with the product so far!

Steve

Simonds Homes motto that says we're in it together is really true. The whole journey has been handled exceptionally well throughout the entire process and my wife and myself couldn't be happier. I have been working in the housing industry for twenty eight years and was impressed with the value for money that Simonds offer and this is the first company that I have decided to build with. We also encouraged our son who is a first home buyer to put his trust in Simonds Homes and they have excelled in all areas and he is also very impressed. I should also note that I work for Simonds as a sales consultant and I can only sell a product that I believe in and product that delivers on its promises. The building experience has only increased my enthusiasm for this fabulous family owned company and I'm currently looking at building another one as an investment property. Finally thanks to all of the staff and subcontractors that have done sure a wonderful job with both homes.

Peter Muggleton